Frequently Asked Questions
Lost and Found
Please visit our contact page and reach out to the Operations Manager for the venue.
Tours
Most of our venues has a 3D tour at the bottom of their respective pages!
Rates and Dates
After submitting an inquiry form, an Account Executive will contact you with up-to-date availability information.
Every venue has unique pricing. Please reach out to your venue’s Account Executive for the relevant pricing information.
This information can be found in the Additional Information Section of each on each venue’s page
Yes, we offer a $500 discount for a non-profit event booked Sunday-Thursday.
Each venue has parking available, the options vary from venue to venue.
Food and Beverage
You can find the most up-to-date list on the Approved Catering page of our information kits. Find your venue’s page here to download the information packet.
*Please note many of our approved caterers are happy to work with a variety of different Ethnic restaurants and caterers to provide specialty cuisine for your event.
*If you would like to use a caterer that is not on our approved list, then we will need a copy of their catering business license and Certificate of Liability Insurance. There is also a $2,000.00 kitchen use/outside catering fee. Please be sure that your caterer can comply with our house rules and documentation requirements (see your Novare Account Executive for details) before you sign a contract with a caterer not on this approved list.
A beverage minimum refers to the mandatory amount that you must spend on beverages to have your event on that day of the week. Your bill will likely exceed the specified amount.
Novare Events holds the liquor license for most of our venues, so we handle all bar and beverage services for our events. If you are a non-profit, contact your Account Executive for information about special licensing.
You can find the most up-to-date list on the Bar Menu page of our information kits. Find your venue’s page here to download the information packet.
Payments
The full facility rental is due with the return of the signed contract within 7 days of receipt. The date of your event is not reserved until this payment and the signed rental agreement are received.
This rental payment and all other deposits and payments are non-refundable and non-transferable 6 months prior to the event, the beverage minimum is due.
The final balance and a separate $1,500.00 refundable damage deposit are due ten (10) days prior to your event.
Click here to access our payment portal.
Select your venue.
Input the first letter of your first name and full last name; i.e. “B Smith” for Bob Smith. And re-enter the same (“B Smith”) on the second line when it asks to confirm first letter of your first name and full last name.
Click on add payment method, then click the blue add a payment option, then bank account or credit card.
Please be sure to enter the event date.
Please note that there is an administrative fee on all credit card purchases, but not on ACH transfers (direct deposits).
Please send the confirmation code to your Account Representative so that they can be on the lookout for your payment.
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